Shipping policy
Shipping Policy
Effective Date: July 29, 2026
Thank you for shopping with Faith First Fastpitch. Every order is made specifically for you after your purchase is placed. This allows us to provide high-quality, made-to-order products while reducing unnecessary waste.
Please review our shipping policy below.
Order Processing
All products are made to order.
Orders typically require 2–5 business days for production before they are shipped. During periods of high demand, holidays, or promotional events, production times may be longer.
Once your order has been completed, it will be prepared for shipment.
Shipping Times
Estimated delivery times begin after production has been completed.
Typical delivery estimates are:
- United States: 3–7 business days
- Canada: 5–10 business days
- International: 5–20 business days
Delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on the shipping carrier, destination, weather conditions, customs processing, or other circumstances outside our control.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking updates are provided by the shipping carrier and may take up to 48 hours to appear after your package has been shipped.
Multiple Shipments
If your order contains multiple products, they may be shipped separately depending on product availability and fulfillment location.
If this occurs, you will receive separate tracking information for each shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping address, please contact us immediately. We will do our best to update your order before production begins.
Once an order has entered production or has shipped, we cannot guarantee that address changes can be made.
Returned Packages
Packages returned due to an incorrect or incomplete address, or because they were unclaimed by the recipient, may require additional shipping charges before they can be reshipped.
Lost or Delayed Shipments
If your tracking information has not updated for an extended period or your package appears to be lost, please contact us.
We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.
While we will do our best to assist, Faith First Fastpitch is not responsible for delays caused by shipping carriers, severe weather, customs processing, or other events outside our control.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer.
Faith First Fastpitch is not responsible for customs fees, import duties, or taxes charged after shipment.
Incorrect or Damaged Deliveries
If your order arrives damaged, contains manufacturing defects, or you receive an incorrect item, please contact us within 30 days of receiving your order.
Please include your order number along with clear photos of the issue so we can review your claim and provide an appropriate resolution.
Questions
If you have any questions regarding your order or shipping, please contact our customer support team support@faithfirstfasrpitch.com We’re always happy to help.